Live Sale Polices

Welcome!

Join us LIVE on Instagram (@EarthenCrystals) every Tuesday and Friday at 7:30PM EST!

Our live sales are a popular and fun way to not only have the opportunity to select your own specific crystals and minerals from our warehouse stock of thousands of high-quality crystals in real time, but to also interact and learn with us and our crystal family! Our live sales include several perks such as:

  • First look
  • Chance to purchase brand new crystals and minerals
  • Exclusive sales and discounts
  • Giveaways
  • And so much more!

How to Join Us Live:

Joining is easy. Simply follow these two steps:

  1. Open the Instagram App on your device and search for our account - @EarthenCrystals
  2. Tap on our logo in the top left and you’ll automatically join in!

How to Participate 

All items will be shown individually. If you’d like to purchase a piece, simply type the claiming word + item price.

Example: “MINE 48”

You must include the price with your claim, otherwise the item will go to the next person in line that commented correctly! We apologize if you miss an item due to not claiming correctly. This is our policy for handling live purchases as each item is one of a kind. Commenting structure is very important as there is roughly a 10 second delay between the time you post and the time the comment displays on our end. Commenting correctly helps to avoid confusion and make sure the correct piece ends up in your box.

*** The claiming word changes periodically. With this in mind, be sure to look for the claiming word and an example at the beginning of each live session. We will display it just above the comment box. ***

The first claiming comment on our end gets the item. Instagram prioritizes your own account over others, which means that while you may appear to be the first claim on your own device, that may not be accurate. In instances where there may be multiple claims on the same item, we will read out the comments as they come in to let you know if your comments are showing up, as well as the order in which they came through. If we don’t respond to your claims at all, or don’t answer your question, then your comment was likely blocked. Instagram’s algorithm may suspect your comments to be a “bot” or “spam”, in which case they will not display on our end. If this happens to you, there are a number of remedies to resolve this issue:

  1. Leave the live sale and rejoin
  2. Include emojis in your comments
  3. Participate in the conversation
  4. Comment in full sentences

Lastly, claiming an item during our live sales is the same as a commitment to purchase the item(s). Make sure you want the item before claiming, as we do not allow for any changes or cancellations. 

Paying for your Crystals

Once you’re done shopping, be sure to direct message (DM) us at our Instagram account @EarthenCrystals. We will need your email address for invoicing purposes. All of our invoices are sent directly from our website — www.EarthenCrystals.com. You should find your invoice in your email inbox. Please make sure to check your spam or junk folder if it doesn’t show up in your inbox. Sometimes filters will do this to email that is unrecognized by your account. The invoice will not be visible on your Paypal account. You can review the invoice and then complete your checkout directly on our website. You can select your payment method during checkout. Paypal, Credit/Debit Card, Apple Pay, Google Pay, are just a few of the payment options we offer.

Invoices are sent on a per live sale basis, which means that if you purchased items on Tuesday and other items on Friday, then you would receive two separate invoices. When you shop both days, you’ll be able to enjoy combined shipping to save you money. If one item incurs a higher shipping fee, you will see that adjustment in the Friday invoice. If your additional purchases do not affect the shipping rate, you will see Free Shipping on your Friday invoice.

Direct invoices from live shows do not allow you to add additional items from our website. If there are other crystals that you would like to purchase, please DM us on Instagram, and we will combine the additional products for you.

Invoices are sent the next day after each live sale. Purchases are invoiced accordingly on Wednesdays and Saturdays.

If you are unable to join us during our live sales, you can still take advantage by watching replays, which will be posted on our account for 24 hours. You can shop for items that weren’t claimed during the live sale by DMing us the information of the items you want.

All invoices must be paid within 24 hours of the live sale. Lack of payment, late payments, lack of communication, etc. will not be tolerated. We keep orders on our shelves for five days. If your order is outstanding past this time frame, your order will be deleted and items will be relisted for sale. At EarthenCrystals, we want to work with you if you need to make adjustments on your payment. Please contact us to work out a solution prior to the end of the five day period. In order to help our customers, we offer payment plans with a max cap of two months to accommodate situations where smaller payments are helpful, and also for those interested in larger purchases.

To request a payment plan, simply ask during the live sale or DM us after the sale, and we will work out a plan that fits your budget! Payment plans are divided into equal payments unless requested otherwise. They are billed weekly/bi-weekly to best accommodate our clients. If you wanted to purchase an amethyst display for $450, the two month payment plan would allow you to make payments of $112.50 every two weeks. Once the payment plan is complete, your purchase will be shipped. If you’re able to complete the payment sooner than the deadline, simply contact us to process the remaining amount, and we will ship your purchase right away.  

Shipping

Live sale boxes are shipped on a weekly cycle every Tuesday. Since our live sales are hosted on Tuesdays and Fridays, the majority of our customers take advantage of both sale days to combine their orders. The live sale boxes from that week will be shipped the following Tuesday, and the next wave begins that night. If you’d like for your crystals to be shipped before then, simply DM your request.

We ship globally, which means that the cost of shipping will change depending on the products purchased and the shipping address. You can view a breakdown of our domestic rates below. Please note: some products/total orders may not fit in any of these boxes, which means that the shipping will be calculated according to the total weight of the package.

  • First Class - 8 oz and under: $4 USD
  • Priority - 9 oz-1 lb: $8 USD
  • Priority - 1.1 lbs - 2 lbs: $11 USD
  • Medium Flat Rate - $18 USD
  • Large Flat Rate - $21 USD
  • 12x9x9 Avg. Rate - $25 - 35 USD
  • 12x12x12 Avg. Rate - $30 - 45 USD
  • 16x16x16 Avg. Rate - $35 - 60 USD

If you live outside of the U.S., your rates will change based on the final destination of the package. Please contact us with your shipping address to get a quote on the total shipping cost. International orders may be shipped via. USPS, UPS, or DHL.

Held/Extended Orders

We also offer Held/Extended Orders to all of our customers. This option allows you to build a larger box in order to save on shipping.

If you live outside of the U.S. and you build your box over a couple of months, you could save over $100 USD in shipping and insurance costs. Contact us to find out more about this option.

Thank You!

If you have any additional questions on our live sales, please reach out to our team here at Earthen Crystals.